Medicare Releases Results of Provider Satisfaction Survey

September 30, 2009

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The Medicare Contractor Provider Satisfaction Survey (MCPSS) enables CMS to gauge provider satisfaction with key services performed by the contractors that process and pay the more than $300 billion in Medicare claims each year. In the 2009 MCPSS, the contractor samples are comprised of 13 Fiscal Intermediaries (FIs); 14 Carriers; Three Part A/Part B MACs; Four Regional Home Health Intermediaries (RHHIs); Four Durable Medical Equipment (DME) MACs; and the contractor handling the Railroad Retirement Board (RRB) retirees. The 2009 contractor sample counts differ from 2008 and will fluctuate again in 2010 due to changes in the CMS contracting environment.

View results of the survey on the CMS website.