Aetna Reveals 'Guiding Principles for Physician Relations'

May 30, 2008

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On May 28th, Aetna posted its "Guiding Principles for Physician Relations" document online. The Principles coincide with the June 2, 2008, expiration of the Physicians Settlement Agreement with Aetna.

By publishing the Guiding Principles, Aetna seeks to formally define its commitment to building solid relationships with the medical community and to working collaboratively to improve the quality of health care. Specifically, the Principles identify behaviors and business actions that govern Aetna in its interactions with health care professionals.

Among the principles, Aetna commits to:

  • Work to make it easier for physicians to do business with Aetna
  • Continue to simplify processes and improve access to information
  • Make its business processes as transparent as possible
  • Maintain and strengthen a variety of forums through which Aetna has important ongoing dialogue with the medical community
  • Support real-time decision-making for Aetna members and physicians

Read the Aetna News Release

View Aetna's Guiding Principles